Cancellation More Than 48 Hours Before Departure

• Cancellations made more than 48 hours before the scheduled departure time will be eligible for a refund of the booking amount after deduction of a 10% cancellation charge.
• The applicable refund will be processed to the original payment method used for the booking.

Cancellation Within 48 Hours of Departure

• No refund will be provided for cancellations made within 48 hours of the scheduled departure.
• No cancellation or refund will be applicable on the departure day.

After Reaching the Property / Event Location

• Once the participant has reached the resort, property, pickup point, event location, or destination, no cancellation, refund, or rescheduling request will be accepted, irrespective of whether the participant uses or participates in the included services.

Due to unforeseen circumstances such as:

• Severe or unfavourable weather conditions
• Natural disasters
• Government restrictions or advisories
• Forest department restrictions
• Sudden permission or entry restrictions
• Road closures
• Safety concerns
• Political or local disturbances
• Operational issues
• Insufficient bookings
• Other circumstances beyond our reasonable control

certain activities, destinations, routes, or portions of the itinerary may be cancelled, modified, postponed, or replaced.

Escape2Explore will make reasonable efforts to provide a feasible alternative activity, destination, or rescheduling option, wherever possible.

However, no monetary refund will be provided for individual activities or services cancelled due to such circumstances, particularly where the cancellation is caused by weather, government restrictions, permissions, safety requirements, or other external factors.

Where Escape2Explore itself is required to cancel or postpone such an event for safety, government, forest department, or permission-related reasons, an alternative arrangement or rescheduling option may be provided based on availability and circumstances.

Escape2Explore may modify the itinerary, route, activity sequence, pickup point, accommodation, transportation, or schedule when reasonably necessary due to weather, safety, operational requirements, government/forest department instructions, or other unforeseen circumstances.

Minor itinerary changes that do not materially affect the overall package will not qualify for compensation.

For significant changes, Escape2Explore will make reasonable efforts to inform participants and provide an appropriate alternative or rescheduling option where feasible.

Trekking, camping, water sports, adventure activities, height-based activities, forest trails, uneven terrain, and other outdoor experiences involve inherent risks.

Participants acknowledge that conditions may vary depending on the destination, terrain, weather, activity, and other environmental factors.

Participants are expected to follow all safety instructions provided by Escape2Explore, guides, instructors, resort staff, drivers, and activity operators.

Participants with existing health conditions or physical limitations are advised to consult a qualified medical professional before participating in physically demanding activities.

Participants are responsible for assessing their own physical fitness and suitability for the selected activity.

Escape2Explore will take reasonable precautions and follow applicable safety procedures; however, outdoor activities carry inherent risks.

Escape2Explore shall not be responsible for injuries, accidents, illness, or health complications arising from inherent activity risks, participant negligence, failure to follow safety instructions, or undisclosed medical conditions, subject to applicable law.

If any equipment, vehicle, room, gear, recreational item, or other property belonging to Escape2Explore or a third-party resort/property is damaged or lost due to a participant's negligence, misuse, or intentional act, the concerned participant will be responsible for the applicable repair or replacement cost.

Escape2Explore operates designated pickup and drop-off points for applicable trips.

Participants are responsible for reaching the designated pickup point on time and arranging their transportation accordingly.

• Late arrival at the pickup point may result in missing the vehicle.
• Missed pickups due to personal reasons will not be eligible for a refund or compensation.
• Escape2Explore will not be responsible for additional transportation expenses incurred due to a participant missing the scheduled pickup.

For certain trips, transportation is arranged through third-party transport vendors.

Escape2Explore does not have direct control over every aspect of third-party transportation, including vehicle availability, vehicle condition, punctuality, traffic-related delays, or driver conduct.

While we make reasonable efforts to engage reliable transport providers, customers with specific vehicle, seating, or transportation requirements are advised to clarify such requirements with our team before making the booking.

Consumption of alcohol, smoking, illegal substances, abusive behavior, harassment, fighting, misconduct, or repeatedly causing delays during a trip is strictly prohibited where prohibited by the property, activity operator, or applicable law.

Escape2Explore reserves the right to terminate the participation of any individual whose conduct creates a safety, operational, or behavioural concern.

In such cases:

• No refund will be provided.
• The participant may be required to leave the activity/trip immediately.
• The participant will be responsible for arranging and bearing the cost of their return transportation.

Participants are expected to respect nature, wildlife, local communities, and destination guidelines.

Littering, damaging natural surroundings, smoking in prohibited areas, consumption of alcohol where prohibited, or any other environmentally harmful activity is strictly prohibited during treks and outdoor activities.

Participants must follow the instructions of trek leaders, guides, forest authorities, resort staff, and activity operators.

For resort-based packages:

• Check-in and check-out timings must be strictly followed.
• Early check-in or late check-out is subject to availability and may involve additional charges.
• Any damage to resort rooms, equipment, furniture, recreational items, or other property must be compensated for by the responsible participant.
• Resort facilities and amenities may be basic or shared unless specifically mentioned in the package.
• Activities such as kayaking, ziplining, swimming, boating, and other recreational activities are subject to availability, weather conditions, safety requirements, and operational conditions.
• Escape2Explore is not responsible for the temporary non-availability of an activity where the service provider is unable to operate it due to circumstances beyond its control.

Participants travelling on multi-day trips are responsible for carrying all required essentials, including:

• Valid government-issued ID proof
• Appropriate clothing
• Personal medication
• Necessary personal items
• Required trekking/adventure gear
• Any other items specifically mentioned in the trip instructions

Changes or deviations from the planned itinerary caused by participant behaviour, delays, weather, government restrictions, road conditions, or force majeure circumstances will not be eligible for compensation.

Subject to availability and approval, a confirmed booking may be transferred to another individual if the request is received at least 48 hours before the scheduled departure.

Transfer requests may be subject to administrative charges and confirmation from the relevant service providers.

A booking transfer is not guaranteed and will depend on the package and operational feasibility.

Once a refund is approved, Escape2Explore will initiate the eligible refund to the original payment method used for the booking.

Refunds will generally be processed within 7 working days from the date of refund approval.

The time taken for the amount to appear in the customer's bank account, card, or payment account may vary depending on the bank, card issuer, payment gateway, or financial institution.

If an approved refund has not been received within the expected period:

1. 1.Check your bank/card statement.
2. 2.Contact your bank or card-issuing institution regarding the transaction.
3. 3.If the refund is still not reflected, contact Escape2Explore with your booking details and payment reference.

Any issue or complaint regarding a service should be brought to the attention of Escape2Explore as soon as possible during the trip or immediately after completion.

For formal claims, customers should submit the complaint in writing within 10 days from the date of completion of the relevant service or trip.

Claims submitted after this period may not be considered, except where otherwise required under applicable law.

Bookings made under special offers, promotional campaigns, discounted rates, group offers, flash sales, or specifically identified non-refundable packages may have separate cancellation terms.

Where special cancellation conditions are communicated at the time of booking, those conditions will apply to the respective booking.

Escape2Explore shall not be responsible for delays, cancellations, or inability to provide services resulting from circumstances beyond its reasonable control, including natural calamities, extreme weather, government restrictions, forest restrictions, road closures, strikes, civil disturbances, epidemics, or other force majeure events.

In such situations, Escape2Explore will make reasonable efforts to provide an alternative, reschedule the service, or offer another suitable solution depending on availability and circumstances.

By making a booking with Escape2Explore Adventures Private Limited, the customer confirms that they have read, understood, and accepted the applicable booking, cancellation, refund, safety, and service terms.

Escape2Explore reserves the right to update or modify these terms from time to time. The terms applicable to a booking will generally be those communicated at the time of booking, subject to applicable law.